Refund policy

RETURN & REFUND POLICY

Last Updated: July 2026

Thank you for shopping at EliteSteps.

We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility
• Items can be returned within 7 days of delivery.
• Products must be unused, unworn, and in their original packaging with all tags attached.
• A valid proof of purchase or order number is required.

2. Non-Returnable Items
The following items cannot be returned:
• Used or worn shoes.
• Products damaged due to customer misuse.
• Clearance, sale, or discounted items (unless received damaged or defective).

3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund after verification.

4. Refunds
Once your returned item is received and inspected, we will notify you of the refund status.
Approved refunds will be processed within 5–10 business days.

5. Exchange
We offer exchanges for defective or incorrect items, subject to stock availability.

6. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or we shipped the wrong item.

7. Contact Us
If you have any questions regarding returns or refunds, please contact us:

Email: support@elitesteps.com
Website: EliteSteps