Shipping policy

SHIPPING POLICY

Last Updated: July 2026

Thank you for shopping with EliteSteps. We are committed to delivering your order safely and on time.

1. Shipping Locations
We currently deliver across Pakistan. Additional shipping destinations may be added in the future.

2. Order Processing
• Orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time
Estimated delivery time is 3–7 business days, depending on your city and courier availability. Remote areas may require additional time.

4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order. Promotional offers with free shipping will be clearly mentioned on our website.

5. Cash on Delivery (COD)
Cash on Delivery is available for eligible locations within Pakistan. Please ensure someone is available to receive the order and make the payment at the time of delivery.

6. Order Tracking
Once your order has been shipped, you may receive tracking information through email, SMS, or WhatsApp, depending on the contact details you provide.

7. Delivery Delays
While we strive to deliver on time, delays may occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our control.

8. Incorrect Shipping Information
Please make sure your shipping address and contact details are accurate. EliteSteps is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

9. Damaged or Missing Items
If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with your Order ID and supporting photos so we can assist you promptly.

10. Contact Us
If you have any questions regarding shipping, please contact us.

Email: support@elitesteps.com
Website: EliteSteps